Turnkey Hospital Gift Shop Management
Your single source for hospital gift shop solutions.
Turnkey Hospital Gift Shop Management
Your single source for hospital gift shop solutions.
See our expertise in action:
Launched in 2021, the Cloverkey gift shop was designed to enhance the patient and visitor experience at Boston Children's award-winning facilities.
We partnered with Northwestern Medicine to develop a custom gift shop experience in each of their four Chicago-area hospitals.
With Cloverkey's same-day online ordering platform, gifts can be sent to patients undergoing chemotherapy and other treatments at Moffitt Cancer Center in Tampa, Florida.
Nobody Knows the Hospital Retail Industry Better
We're committed to your hospital mission and cater the gift shop to your hospital's specific needs
We have over 40 years of experience — we've been operating in this niche industry since 1982
We understand the special requirements needed to operate in the hospital environment
We utilize modern technology to support sophisticated inventory management and replenishment
Partnering with us allows you to free cash tied up in merchandise, fixtures, and payroll
Our expanded operating hours provide a better experience for your customers
We embrace the role of volunteers and encourage them to continue serving in the hospital's retail gift shop
We use local florists and other vendors to supplement our core merchandise
Our Hospital Partners
We've grown our network of gift shops to over 20 locations throughout the United States.
Want to learn more?
Contact us to speak to a Cloverkey representative.
Free Same-Day Delivery with Online Ordering
Cloverkey offers free same-day delivery of gifts and other items to hospital patients.
Customers and patients love the convenience of our easy-to-use online ordering portal, where over 1,000 items are available for same-day delivery. Orders are hand delivered to the patient's room by a friendly Cloverkey team member. Popular options include balloons, candy and snacks, personal care items, and fresh floral arrangements.
Testimonials
What Hospitals Are Saying about Cloverkey:
Cloverkey is a step above our previous Gift Shop operator. We made the switch in 2023 and it was the best decision. We had outsourced the gift shop for 20 years to another provider, which until 2018 was fantastic, but then, under new ownership, the gift shop operation had several issues including limited hours of operation, poor product selection and no communication from the operator. Cloverkey changed all that the day they opened.
Cloverkey is really a world class retailer and has been a wonderful amenity to the hospital. The relationship with the Cloverkey team is terrific, we have an open line of communication with their on-site staff and with their Corporate office. A real benefit to Cloverkey is working with the Corporate leadership team – I’ve worked with Kim Schuler and Gwynne Gillette for many years, and they embrace the importance of the partnership – they are the true experts in gift shop management, and I would highly recommend any hospital to outsource their gift shop to this dynamic team. There is no ask that Cloverkey has not been able to accommodate; they are vested in the success of the gift shop and very much a part of the hospital community.
I’ve been part of the gift shops at THOP for more than 25 years – in fact my first job was actually working in the gift shop on our Memorial campus! The gift shops have always been a point of personal pride for me since it’s the first impression a visitor sees after entering the hospital. The team at Cloverkey understands how important it is for every gift shop to represent the hospital well and they take that responsibility seriously.
When we transitioned our gift shops to Cloverkey we left a 30-year provider who no longer seemed interested in the success of our four stores
Now, I am working with a partner who cares about each of our gift shops, the gift shop staff, and the entire hospital community. Their management team has been doing this for years and I am thrilled to be working with a company that understands what is important to the patients, visitors and THOP staff. I’m looking forward to many successful years ahead with our partnership!
We made the switch to Cloverkey in 2021 after parting ways with our previous gift shop operator (another national gift shop management company which changed ownership in 2018) and are so pleased we made the move! I have so appreciated the responsiveness from Cloverkey’s on-site and corporate management team. It is a true partnership with all parties vested in the success of the gift shop.
The gift shop’s product selection is tailored to best meet the needs of the entire Moffitt campus with new merchandise introduced on a regular basis. Product selection includes a very robust Moffitt-branded logo merchandise program with premier apparel brands including North Face and Nike. In addition, the store has a strong line-up of monthly promotions and a loyalty program to further entice customers. One program that is also quite impressive is the eCommerce platform. Customers can place orders for anything in the gift shop 24/7 and orders are delivered throughout the day by gift shop staff. There is no additional fee for customers to utilize this service which really helps all recipients, whether patients, visitors or even hospital staff.
All in all, I’m pleased to share that annual gift shop sales are currently projected to exceed pre-pandemic levels. Bottom line, customer satisfaction has improved and revenue into Moffitt has increased – a winning combination! We are so pleased with Cloverkey and look forward to expanding our partnership with the opening of an additional campus and new gift shop in July 2023.
Cloverkey has proved to be an excellent choice for our service provider of gift shops here at BCH. The transition and grand opening were a huge success and we are excited about the future of our gift shops!
What Customers Are Saying about Our Gift Shops:
Let's keep the conversation going.
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Let's keep the conversation going.
Fill out the form to learn more! A Cloverkey representative will contact you shortly.
At Cloverkey Hospital Gift Shops, we have developed the perfect retail solution for your hospital needs. Our extensive vetting process means that our retail solutions are a perfect match for hospital staff, new patients, and visitors no matter what their needs are. We are proud to be an above and beyond gift shop, offering hospital patient gifts, get well gifts, a light snack, or a last-minute card. At Cloverkey, we are dedicated to our clients as well as our customers. Find out more on our About page.