HOW IT WORKS
Unlock your gift shop's potential with our retail management solutions.
Cloverkey offers an all-in-one turnkey solution for your hospital gift shop needs. Find out what's included when you partner with us.
HOW IT WORKS
Unlock your gift shop's potential with our retail management solutions.
Cloverkey offers an all-in-one turnkey solution for your hospital gift shop needs. Find out what's included when you partner with us.
Rave Reviews
from our hospital partners
Rave Reviews
from our hospital partners
Our Services
From staffing to store design, we're equipped to handle all the ins and outs of your gift shop.
Kim Schuler, Cloverkey's Chief Operating Officer, presents a commission check to volunteers at the Texas Health Huguley gift shop.
Operations & Logistics:
Day-to-Day Operations Management
We'll handle all the daily business operations required to run a successful gift shop. Each of our stores offers expanded operating hours to provide a better experience for hospital patients and visitors; most locations are open 7 days a week.
Staffing & Volunteer Support
Hiring, training, and managing store staff is handled 100% by Cloverkey. If you have an existing gift shop, we'll interview your current staff with the hope that they will continue working in the gift shop as Cloverkey employees.
Cloverkey is fully committed to supporting gift shop volunteers. Volunteers are welcome to continue serving in the gift shop if they choose and are free to do any gift shop tasks, including running the POS register.
Inventory Replenishment
Inventory replenishment is handled within Cloverkey headquarters; the store staff is not responsible for placing replenishment orders.
Cloverkey is a sister company to Kelli’s Gifts, the nation’s leading provider of retail merchandise to hospital gift shops and other specialty stores. Most items are fulfilled from Kelli’s 125,000-square-foot warehouse, centrally located in Carrollton, Texas.
Design & Merchandising:
Store Design & Retail Fixtures
With your input, we create a custom store design for your location. We make the most of every square foot available by following best practices for store layout and product organization. Custom crafted retail fixtures like slatwall panels, floor displays, and store signage are installed at our expense.
Product Selection & Merchandising
We'll work with you to create a custom merchandising mix that works for your hospital community. Being a sister company to Kelli's gives us immediate access to over 5,000 items from 600 vendors! Thousands of new items are introduced annually, including seasonal buys.
We'll keep your product selection fresh and relevant by leveraging data from our stores to determine which items remain best sellers and which need to be targeted for replacement. We analyze this data at a store level (to adjust specific assortments) and at a regional and national level (to make broader changes to a product category).
The Cloverkey gift shop at Moffitt McKinley Hospital in Tampa, Florida.
A customer checks out at our Moffitt Cancer Center gift shop.
Robust Technology Suite:
Point-of-Sale Technology
We provide, install, and maintain a state-of-the-art POS system in each Cloverkey store. Our POS system is fully integrated with our ecommerce website, where customers can order gifts for same-day delivery to hospital patients. We have a team of developers on staff to ensure we're always using the most updated technology at our stores.
Payment Processing & Payroll Deduction
We implement secure payment processing at each of our stores; payment methods include credit cards, debit cards, digital wallets like Apple Pay and Android Pay, and payroll deduction for hospital employees. Contactless, tap‑to‑pay transactions ensure a fast and efficient checkout process.
In addition to being convenient for employees, payroll deduction increases total gift shop revenue. We'll work with you to implement payroll deduction — either through our POS register or by utilizing an auxiliary program your hospital may already be using elsewhere on campus.
Customer Programs & Services:
Rewards Program
Hospital employees and visitors can sign up for our free Rewards Program at any Cloverkey location. Rewards members earn points with every purchase, and points can be redeemed like cash. Points are earned immediately on every purchase after signing up.
Same-Day Delivery to Patients
Even long-distance family and friends can send a gift to their loved ones with our same-day delivery service. Customers can shop online for Get Well gifts, balloons, fresh flowers, snacks, and more — all from the comfort of their own home! Gifts are hand delivered to the patient by a friendly Cloverkey team member for free.
All Cloverkey locations offer free same-day delivery to hospital patients.
Gift Shop Staples:
Hospital Logowear Program:
New Baby Gifts:
Vertical Integration with Kelli's:
Cloverkey is a sister company to Kelli’s Gifts, the nation’s leading provider of retail merchandise to hospital gift shops and other specialty stores. Our relationship to Kelli's allows us to have complete control over product selection and inventory replenishment, instead of relying on external suppliers.
Preferred Pricing
Our connection to Kelli's allows us to leverage its purchasing power and vendor relationships. As a result, Cloverkey is able to offer competitive retail pricing to gift shop customers.
Low Minimums
Unlike other distributors, Kelli's never requires products to be ordered in full case quantities. Low minimums mean we can maximize your gift shop's budget and reduce risk when purchasing perishable or seasonal merchandise.
Immediate Shipping
With Kelli's next-day shipping policy, you won't have to worry about empty shelves or lost sales. Replenishment orders are shipped right on time to maximize revenue and customer satisfaction.
National Brands & Local Vendors
We use a combination of national brands and local vendors to create a custom merchandising mix for your gift shop. Our relationship to Kelli's allows our gift shops to carry national brands that your customers know and love. We partner with local vendors like florists as part of our initiative to support community-based businesses.
The Onboarding Process
We believe the first step to unlocking your gift shop's potential is understanding your facility and the community it supports. We'll work closely with you to tailor our proposal to your hospital's specific needs.
1.
Getting to Know Each Other
- We'll set up a call to learn what's important to you
- You'll complete a questionnaire so we can know your facility better
- Let's meet in person so we can comprehensively evaluate your shop and make a professional presentation to your team
1.
Getting to Know Each Other
- We'll set up a call to learn what's important to you
- You'll complete a questionnaire so we can know your facility better
- Let's meet in person so we can comprehensively evaluate your shop and make a professional presentation to your team
2.
Making It Official
- We'll provide a complete proposal addressing your specific needs
- When you're ready for next steps, we'll provide a standard (and pleasingly simple) management agreement for your review
3.
The Big Day
- Once the agreement is signed, we'll schedule the gift shop installation and grand opening
- Our team will manage the project and ensure a smooth transition
- Normal transition time from execution to opening is no more than 60 days
3.
The Big Day
- Once the agreement is signed, we'll schedule the gift shop installation and grand opening
- Our team will manage the project and ensure a smooth transition
- Normal transition time from execution to opening is no more than 60 days
4.
Happily Ever After
- Our corporate team will always be available to assist with questions or concerns
- Our local management representatives will meet with you regularly to ensure we are exceeding your expectations
- We believe the best relationships include communication and support; we'll go the extra mile to uphold those values
Ready to get started?
Fill out the form to book an exploratory call.
Ready to get started?
Fill out the form to book an exploratory call.