How We Help Hospital Gift Shops Succeed
At Cloverkey, we understand the gift shop is an extension of the hospital’s mission. Everything we do – from start to finish – is focused on supporting that mission. We are here to partner with you by providing a prestige retail experience for your entire campus community.
How the process works:
1.
Getting to Know Each Other
- Let's set up a call to learn what's important to you
- Complete the questionnaire we send so we can know your facility better
- Let's meet in person so we can comprehensively evaluate your shop and make a professional presentation to your team
1.
Getting to Know Each Other
- Let's set up a call to learn what's important to you
- Complete the questionnaire we send so we can know your facility better
- Let's meet in person so we can comprehensively evaluate your shop and make a professional presentation to your team
2.
Making It Official
- We'll provide a complete proposal addressing your specific needs
- When you're ready for the next steps, we will provide a standard (and pleasingly simple) management agreement for your review
3.
The Big Day
- Once the agreement is signed we will schedule the gift shop installation and grand opening
- Our team will manage the project and ensure a smooth transition
- Normal transition time from execution to opening is no more than 60 days
3.
The Big Day
- Once the agreement is signed we will schedule the gift shop installation and grand opening
- Our team will manage the project and ensure a smooth transition
- Normal transition time from execution to opening is no more than 60 days
4.
Happily Ever After
- Our corporate team will always be available to assist with questions or concerns
- Our local management representatives will meet with you regularly to ensure we are exceeding your expectations
- We believe the best relationships include communication and support; we will go the extra mile to uphold those values
Ready to learn more?
Learn more about our prestige gift shop solutions.
Frequently Asked Questions
We understand the value of your current employees, and we'll always interview existing gift shop staff with the hope that they will continue working in the gift shop as Cloverkey employees. We offer competitive rates of pay based on similar retail positions within the community.
Every gift shop is unique from its size and shape to its location in the hospital to its surrounding design palette to the characteristics of the community the hospital supports. Our mission is to work within the given space to ensure your shop offers the best merchandise (you want the best-sellers in your shop) while incorporating additional items and design elements tailored to the uniqueness of the hospital.
We love volunteers and understand how important they are! Volunteers are welcome to continue serving in the gift shop if they choose. We typically take a blended approach — paid staff working alongside volunteers. This allows the gift shop to stay open if the paid staff can’t work a scheduled shift or if they are needed in another area of the hospital.
It is our commitment that we be reachable to any customer (including our hospital partner contact) at any time. We have a management support tier — including a Store Manager and regionally-based District Manager — in place for every gift shop. Above and beyond that, our corporate management team is always available to address concerns and handle any issues that may arise.
The contact information of our Chief Operating Officer and Retail Development Officer is printed on the bottom of every receipt, so there is always a way to reach someone if an unresolved concern exists. We have dedicated corporate support staff who can handle inquiries regarding our loyalty program, online ordering portal, merchandise, and more. Every email you receive from any member of our team will include at least two ways to connect: a phone number and an email address.
As part of our initiative to support community-based businesses, we are committed to using local florists. If your hospital already has a relationship with a local florist, we'll build upon that existing relationship.
About half of gift shop transactions are hospital visitors, and we've found that it's a better shopping experience for everyone if all transactions are treated the same way at the register. Our loyalty program offers rewards to all participating customers — both employees and visitors.
Absolutely! In addition to being convenient for hospital employees, payroll deduction increases total gift shop revenue. We will work directly with the hospital to implement payroll deduction — either through our POS register or by utilizing an auxiliary program the hospital may already be using elsewhere on campus.
We leverage data from our stores to determine which items remain best sellers and which need to be targeted for replacement. We analyze this data at a store level (to adjust specific assortments) and at a regional and national level (to make broader changes to a product category).
Any item that's defective or damaged may be returned for full refund within 30 days of purchase. A valid receipt is required. In the event a receipt is not available, a store credit for the value of the item will be issued to the customer for future use.
Items that are not defective or damaged may be returned for store credit within 30 days of purchase, provided they are accompanied by a receipt.
View our complete return policy here.
We're proud to offer Cloverkey Rewards, a free loyalty program to all customers aged eighteen (18) years or older. Customers earn points with every purchase, and points can be redeemed like cash.
Ready to get started?
Fill out the form and we'll contact you to set up an exploratory call.
Are you a vendor looking to supply products to Cloverkey?
We require potential suppliers to follow our new vendor submission process.
Ready to get started?
Fill out the form and we'll contact you to set up an exploratory call.
Are you a vendor looking to supply products to Cloverkey?
We require potential suppliers to follow our new vendor submission process.