HOW IT WORKS
Unlock your gift shop's potential with our retail management solutions.
Cloverkey offers an all-in-one turnkey solution for your hospital gift shop needs. Find out what's included when you partner with us.
HOW IT WORKS
Unlock your gift shop's potential with our retail management solutions.
Cloverkey offers an all-in-one turnkey solution for your hospital gift shop needs. Find out what's included when you partner with us.
Rave Reviews
from our hospital partners
THE BEST DECISION WE'VE MADE
"Cloverkey is a step above our previous gift shop operator. We made the switch in 2023 and it was the best decision. Cloverkey is a world class retailer and has been a wonderful amenity to the hospital."
Steve Silva, Care New England Supply Chain
A PARTNER WHO CARES
"When we transitioned our gift shops to Cloverkey, we left a 30-year provider who no longer seemed interested in the success of our four stores. Now, I am working with a partner who cares about each of our gift shops, the gift shop staff, and the entire hospital community."
Celina Azar, The Hospitals of Providence
INCREASED SALES & CUSTOMER SATISFACTION
"I’m pleased to share that annual gift shop sales are currently projected to exceed pre-pandemic levels. Bottom line, customer satisfaction has improved and revenue into Moffitt has increased — a winning combination!"
Lawanda Byrd, Moffitt Cancer Center
A SEAMLESS TRANSITION
"Cloverkey has proven to be an excellent choice for our service provider of gift shops here at BCH. The transition and grand opening were a huge success and we are excited about the future of our gift shops!"
Michael Cogliandro, Boston Children's Hospital
Rave Reviews
from our hospital partners
THE BEST DECISION WE'VE MADE
"Cloverkey is a step above our previous gift shop operator. We made the switch in 2023 and it was the best decision. Cloverkey is a world class retailer and has been a wonderful amenity to the hospital."
Steve Silva, Care New England Supply Chain
A PARTNER WHO CARES
"When we transitioned our gift shops to Cloverkey, we left a 30-year provider who no longer seemed interested in the success of our four stores. Now, I am working with a partner who cares about each of our gift shops, the gift shop staff, and the entire hospital community."
Celina Azar, The Hospitals of Providence
INCREASED SALES & CUSTOMER SATISFACTION
"I’m pleased to share that annual gift shop sales are currently projected to exceed pre-pandemic levels. Bottom line, customer satisfaction has improved and revenue into Moffitt has increased — a winning combination!"
Lawanda Byrd, Moffitt Cancer Center
A SEAMLESS TRANSITION
"Cloverkey has proven to be an excellent choice for our service provider of gift shops here at BCH. The transition and grand opening were a huge success and we are excited about the future of our gift shops!"
Michael Cogliandro, Boston Children's Hospital
Our Services
From staffing to store design, we're equipped to handle all the ins and outs of your gift shop.
Kim Schuler, Cloverkey's Chief Revenue Officer, presents a commission check to volunteers at the Texas Health Huguley gift shop.
Operations & Logistics:
Day-to-Day Operations Management
We'll handle all the daily business operations required to run a successful gift shop. Each of our stores offers expanded operating hours to provide a better experience for hospital patients and visitors; most locations are open 7 days a week.
Staffing & Volunteer Support
Hiring, training, and managing store staff is handled 100% by Cloverkey. If you have an existing gift shop, we'll interview your current staff with the hope that they will continue working in the gift shop as Cloverkey employees.
Cloverkey is fully committed to supporting gift shop volunteers. Volunteers are welcome to continue serving in the gift shop if they choose and are free to do any gift shop tasks, including running the POS register.
Inventory Replenishment
Inventory replenishment is handled within Cloverkey headquarters; the store staff is not responsible for placing replenishment orders.
Cloverkey is a sister company to Kelli’s Gifts, the nation’s leading provider of retail merchandise to hospital gift shops and other specialty stores. Most items are fulfilled from Kelli’s 100,000-square-foot warehouse, centrally located in Carrollton, Texas.
Design & Merchandising:
Store Design & Retail Fixtures
With your input, we create a custom store design for your location. We make the most of every square foot available by following best practices for store layout and product organization. Custom crafted retail fixtures like slatwall panels, floor displays, and store signage are installed at our expense.
Product Selection & Merchandising
We'll work with you to create a custom merchandising mix that works for your hospital community. Being a sister company to Kelli's gives us immediate access to over 5,000 items from 500 vendors! Thousands of new items are introduced annually, including seasonal buys.
We'll keep your product selection fresh and relevant by leveraging data from our stores to determine which items remain best sellers and which need to be targeted for replacement. We analyze this data at a store level (to adjust specific assortments) and at a regional and national level (to make broader changes to a product category).
The Cloverkey gift shop at Moffitt McKinley Hospital in Tampa, Florida.
A customer checks out at our Moffitt Cancer Center gift shop.
Robust Technology Suite:
Point-of-Sale Technology
We provide, install, and maintain a state-of-the-art POS system in each Cloverkey store. Our POS system is fully integrated with our ecommerce website, where customers can order gifts for same-day delivery to hospital patients. We have a team of developers on staff to ensure we're always using the most updated technology at our stores.
Payment Processing & Payroll Deduction
We implement secure payment processing at each of our stores; payment methods include credit cards, debit cards, digital wallets like Apple Pay and Android Pay, and payroll deduction for hospital employees. Contactless, tap‑to‑pay transactions ensure a fast and efficient checkout process.
In addition to being convenient for employees, payroll deduction increases total gift shop revenue. We'll work with you to implement payroll deduction — either through our POS register or by utilizing an auxiliary program your hospital may already be using elsewhere on campus.
Customer Programs & Services:
Rewards Program
Hospital employees and visitors can sign up for our free Rewards Program at any Cloverkey location. Rewards members earn points with every purchase, and points can be redeemed like cash. Points are earned immediately on every purchase after signing up.
Same-Day Delivery to Patients
Even long-distance family and friends can send a gift to their loved ones with our same-day delivery service. Customers can shop online for Get Well gifts, balloons, fresh flowers, snacks, and more — all from the comfort of their own home! Gifts are hand delivered to the patient by a friendly Cloverkey team member for free.
All Cloverkey locations offer free same-day delivery to hospital patients.
Gift Shop Staples:
Brand-Name Candy & Snacks
From Altoids to Zapp's, we carry all the brand names your customers love! Every Cloverkey store is stocked with a variety of candy, bagged snacks, gum, mints & more. We also stock health‑conscious options, like energy bars and trail mix.
Bottled Drinks
We place at least one cooler in each Cloverkey store and keep it stocked with bottled beverages from Coca‑Cola, Pepsi & more. Energy drinks from Monster, Rockstar, and Celsius help hospital employees power through long shifts. From Vitamin Water to chilled Starbucks coffee drinks, we have everything your shop needs to keep your customers hydrated and happy.
Personal Care Staples
Patients, visitors, and employees alike benefit from our wide variety of personal care items. Single dose packs of OTC medicine and travel-size toiletries offer a convenient way for customers to grab what they need without leaving the hospital campus. Our personal care items are sized just right — they require minimal retail space, allowing your shop to carry a wider variety.
Locally-Sourced Flowers
Flowers are a consistent top-selling gift for hospital patients. We make sure that each Cloverkey store offers fresh floral arrangements from local florists to accommodate that demand. If your hospital already has a relationship with a local florist, we'll build upon that existing relationship.
Get Well Gifts
The cornerstone of any hospital gift shop is its selection of Get Well gifts. We offer gifts to comfort, soothe, and encourage hospital patients of any age. Cheerful balloons and inspirational trinkets bring encouragement, while soft plush toys and cozy throw blankets bring comfort.
Impulse Buy Candy
Changemaker candy tubs — a Kelli's exclusive offering — are included in every Cloverkey store as impulse buy displays. Typically placed near the register or within an endcap display, changemaker tubs entice customers to add a few pieces of candy to their purchase. We carry over 100 varieties of fun‑size candy and will tailor your store's candy selection according to regional demand.
Children's Toys & Games
Each Cloverkey gift shop carries a variety of children's toys and games to keep little ones entertained. If your facility is a children's hospital, we'll keep the gift shop stocked with an even wider variety of toys for all ages. Customers can choose from our selection of activity sets, playing cards, board games, puzzles, coloring books, plush toys, and much more!
Greeting Cards, Books & Stationery
Rotating floor displays feature a wide variety of greeting cards for every occasion — get well soon, birthdays, new baby, and more. We partner with Choice Books to offer inspirational selections for adults and cheerful options for children. Your gift shop will receive deliveries directly from Choice Books to ensure quick replenishment of best-selling styles.
Clothing & Fashion Accessories
From comfy robes and socks to stylish handbags and fashion jewelry, we keep our gift shops stocked with clothes and accessories that will attract customers. Our fashion merchandise is frequently changed to keep selections fresh, exciting, and on-trend.
Brand-Name Candy & Snacks
From Altoids to Zapp's, we carry all the brand names your customers love! Every Cloverkey store is stocked with a variety of candy, bagged snacks, gum, mints & more. We also stock health‑conscious options, like energy bars and trail mix.
Bottled Drinks
We place at least one cooler in each Cloverkey store and keep it stocked with bottled beverages from Coca‑Cola, Pepsi & more. Energy drinks from Monster, Rockstar, and Celsius help hospital employees power through long shifts. From Vitamin Water to chilled Starbucks coffee drinks, we have everything your shop needs to keep your customers hydrated and happy.
Personal Care Staples
Patients, visitors, and employees alike benefit from our wide variety of personal care items. Single dose packs of OTC medicine and travel-size toiletries offer a convenient way for customers to grab what they need without leaving the hospital campus. Our personal care items are sized just right — they require minimal retail space, allowing your shop to carry a wider variety.
Locally-Sourced Flowers
Flowers are a consistent top-selling gift for hospital patients. We make sure that each Cloverkey store offers fresh floral arrangements from local florists to accommodate that demand. If your hospital already has a relationship with a local florist, we'll build upon that existing relationship.
Get Well Gifts
The cornerstone of any hospital gift shop is its selection of Get Well gifts. We offer gifts to comfort, soothe, and encourage hospital patients of any age. Cheerful balloons and inspirational trinkets bring encouragement, while soft plush toys and cozy throw blankets bring comfort.
Impulse Buy Candy
Changemaker candy tubs — a Kelli's exclusive offering — are included in every Cloverkey store as impulse buy displays. Typically placed near the register or within an endcap display, changemaker tubs entice customers to add a few pieces of candy to their purchase. We carry over 100 varieties of fun‑size candy and will tailor your store's candy selection according to regional demand.
Children's Toys & Games
Each Cloverkey gift shop carries a variety of children's toys and games to keep little ones entertained. If your facility is a children's hospital, we'll keep the gift shop stocked with an even wider variety of toys for all ages. Customers can choose from our selection of activity sets, playing cards, board games, puzzles, coloring books, plush toys, and much more!
Greeting Cards, Books & Stationery
Rotating floor displays feature a wide variety of greeting cards for every occasion — get well soon, birthdays, new baby, and more. We partner with Choice Books to offer inspirational selections for adults and cheerful options for children. Your gift shop will receive deliveries directly from Choice Books to ensure quick replenishment of best-selling styles.
Clothing & Fashion Accessories
From comfy robes and socks to stylish handbags and fashion jewelry, we keep our gift shops stocked with clothes and accessories that will attract customers. Our fashion merchandise is frequently changed to keep selections fresh, exciting, and on-trend.
Hospital Logowear Program:
Hospital Branded Apparel & Accessories
We understand the pride that hospital employees have towards their community, and we support that enthusiasm by offering a robust logowear program at each of our stores. We'll work with you to select a collection of branded apparel and accessories that makes sense for your location — anything from fleece jackets to youth T‑shirts. Logowear is a great way to boost employee morale and promote your brand outside of the hospital campus.
Hospital Branded Drinkware
Drinkware items like travel mugs and water bottles are perfect for promoting your hospital brand. We offer high-quality brands like HydroFlask as well as more price-conscious options.
Inclusive Sizing
Clothing items are offered in a wide variety of sizes — from XS to 3X. Youth and baby options are available as well. Hospital visitors and employees can choose from T‑shirts, polos, jackets, fleece pullovers, hoodies, and more!
On-Brand Colorways
We'll work with you to select the right fabric and embroidery colors for your branded merchandise. Product colors always match or coordinate with your hospital's logo to ensure consistent branding.
Hospital Branded Apparel & Accessories
We understand the pride that hospital employees have towards their community, and we support that enthusiasm by offering a robust logowear program at each of our stores. We'll work with you to select a collection of branded apparel and accessories that makes sense for your location — anything from fleece jackets to youth T‑shirts. Logowear is a great way to boost employee morale and promote your brand outside of the hospital campus.
Hospital Branded Drinkware
Drinkware items like travel mugs and water bottles are perfect for promoting your hospital brand. We offer high-quality brands like HydroFlask as well as more price-conscious options.
Inclusive Sizing
Clothing items are offered in a wide variety of sizes — from XS to 3X. Youth and baby options are available as well. Hospital visitors and employees can choose from T‑shirts, polos, jackets, fleece pullovers, hoodies, and more!
On-Brand Colorways
We'll work with you to select the right fabric and embroidery colors for your branded merchandise. Product colors always match or coordinate with your hospital's logo to ensure consistent branding.
New Baby Gifts:
Baby Clothing & Accessories
If your hospital has a Labor & Delivery unit, we'll dedicate a section of the gift shop to new baby gifts. We offer a wide variety of newborn clothing and accessories, like onesies, beanie hats, scratch mittens, and bibs. We can even provide a selection of baby clothing and accessories embroidered with your hospital's logo!
Birth Announcement Gifts
Birth announcement gifts are perfect for commemorating the joyous occasion of a new birth. Customers can choose from plush keepsakes, hospital door hangers, bubblegum cigars, and more.
Gifts for New Moms & Dads
In addition to gifts for newborns, our gift shops carry a selection of gifts for new moms and dads — tote bags, tumblers, books, and more! We also carry gifts for new grandparents and big brothers and sisters.
Baby Clothing & Accessories
If your hospital has a Labor & Delivery unit, we'll dedicate a section of the gift shop to new baby gifts. We offer a wide variety of newborn clothing and accessories, like onesies, beanie hats, scratch mittens, and bibs. We can even provide a selection of baby clothing and accessories embroidered with your hospital's logo!
Birth Announcement Gifts
Birth announcement gifts are perfect for commemorating the joyous occasion of a new birth. Customers can choose from plush keepsakes, hospital door hangers, bubblegum cigars, and more.
Gifts for New Moms & Dads
In addition to gifts for newborns, our gift shops carry a selection of gifts for new moms and dads — tote bags, tumblers, books, and more! We also carry gifts for new grandparents and big brothers and sisters.
Vertical Integration with Kelli's:
Cloverkey is a sister company to Kelli’s Gifts, the nation’s leading provider of retail merchandise to hospital gift shops and other specialty stores. Our relationship to Kelli's allows us to have complete control over product selection and inventory replenishment, instead of relying on external suppliers.
Preferred Pricing
Our connection to Kelli's allows us to leverage its purchasing power and vendor relationships. As a result, Cloverkey is able to offer competitive retail pricing to gift shop customers.
Low Minimums
Unlike other distributors, Kelli's never requires products to be ordered in full case quantities. Low minimums mean we can maximize your gift shop's budget and reduce risk when purchasing perishable or seasonal merchandise.
Immediate Shipping
With Kelli's next-day shipping policy, you won't have to worry about empty shelves or lost sales. Replenishment orders are shipped right on time to maximize revenue and customer satisfaction.
National Brands & Local Vendors
We use a combination of national brands and local vendors to create a custom merchandising mix for your gift shop. Our relationship to Kelli's allows our gift shops to carry national brands that your customers know and love. We partner with local vendors like florists as part of our initiative to support community-based businesses.
The Onboarding Process
We believe the first step to unlocking your gift shop's potential is understanding your facility and the community it supports. We'll work closely with you to tailor our proposal to your hospital's specific needs.
1.
Getting to Know Each Other
- We'll set up a call to learn what's important to you
- You'll complete a questionnaire so we can know your facility better
- Let's meet in person so we can comprehensively evaluate your shop and make a professional presentation to your team
1.
Getting to Know Each Other
- We'll set up a call to learn what's important to you
- You'll complete a questionnaire so we can know your facility better
- Let's meet in person so we can comprehensively evaluate your shop and make a professional presentation to your team
2.
Making It Official
- We'll provide a complete proposal addressing your specific needs
- When you're ready for next steps, we'll provide a standard (and pleasingly simple) management agreement for your review
3.
The Big Day
- Once the agreement is signed, we'll schedule the gift shop installation and grand opening
- Our team will manage the project and ensure a smooth transition
- Normal transition time from execution to opening is no more than 60 days
3.
The Big Day
- Once the agreement is signed, we'll schedule the gift shop installation and grand opening
- Our team will manage the project and ensure a smooth transition
- Normal transition time from execution to opening is no more than 60 days
4.
Happily Ever After
- Our corporate team will always be available to assist with questions or concerns
- Our local management representatives will meet with you regularly to ensure we are exceeding your expectations
- We believe the best relationships include communication and support; we'll go the extra mile to uphold those values
Ready to get started?
Fill out the form to book an exploratory call.
Ready to get started?
Fill out the form to book an exploratory call.