How We Help Hospital Gift Shops Succeed

We love volunteers and understand how important they are. Volunteers are welcome to continue serving in the gift shop if they choose. We will always have paid staff working alongside volunteers so the gift shop stays open if they can’t work a scheduled shift or if they are needed in another area of the hospital.

Every gift shop is unique from its size and shape to its location in the hospital to its surrounding design palette to the characteristics of the community the hospital supports. Our mission is to work within the given space to ensure your shop offers the best merchandise (you want the best-sellers in your shop) while incorporating additional items and design elements tailored to the uniqueness of the hospital.

As part of our initiative to support community-based businesses, we are committed to using local florists and will always begin with a local florist that has a relationship with the hospital.

We will always interview existing gift shop staff with the hope that they will want to continue working in the gift shop as Cloverkey employees. We offer competitive rates of pay based on similar retail positions within the community.

Cloverkey offers a loyalty program to all customers. The program uses a scannable keytag and we can look up registered customers at the register. Customers earn a point for every dollar spent in the gift shop and receive coupons that spend like cash once a certain points tier is reached. Loyalty program members also receive other special offers just for them. The program is managed online and communication is by email.

About half of gift shop transactions are hospital visitors and we have found that it is a better shopping experience for them if everyone is treated the same way at the cash register. Instead, our loyalty program offers rewards to all participating customers—employees and visitors.

Any item suffering from manufacturer defect or shipping damage may be returned for full refund within 30 days when accompanied by a receipt. If the receipt is not available, we can look up historic transactions in our POS system provided the customer is registered. In the event a receipt is not available, a store credit for the value of the item will be issued to the customer for future use.

Items that are not defective or damaged may be returned for store credit within 30 days provided they are accompanied by a receipt.

During the Covid-19 pandemic, many local authorities have implemented special rules concerning merchandise returns. In this case, we will always adhere to local guidelines or hospital requirements and will work to find satisfactory means of resolving any merchandise concerns.

Every item sold provides data that is used to determine which items remain best-sellers and which may need to be targeted for replacement. We analyze this data at a store level (to adjust specific assortments) and at a regional and national level (to make broader changes to a product category).

Absolutely! We know Payroll Deduction is a great convenience for hospital employees and increases total gift shop revenue. We will work directly with the hospital to include the program – either through our POS register or utilizing an auxiliary program the hospital may already be using elsewhere on campus.

It is our commitment that we be reachable to any customer (including our hospital partner contact) at any time. While we have a management support tier in place for every gift shop that includes the Store Manager and regionally-based District Manager, the buck stops with our corporate management team. The contact information of our Chief Operating Officer and Retail Development Officer is printed on the bottom of every single receipt so there is always a way to reach someone if an unresolved concern exists. We have dedicated corporate support staff for our Loyalty Program, merchandise questions, operations questions and any other general inquiries. And every email you receive from any member of our team will include at least two ways to connect: phone number and email address.