CUSTOMER SUCCESS STORIES
Learn more about our turnkey solutions, straight from the source.
Renowned hospitals share their experience with Cloverkey.
Trusted by Award-Winning Hospitals Nationwide
We've grown to 27 locations across 10 states in just three years, with additional locations on the horizon.
FEATURED SUCCESS STORY
Why Texas Health Huguley chose Cloverkey to operate their hospital gift shop
After experiencing challenges with their previous gift shop management company, Texas Health Huguley selected Cloverkey to redesign and operate their hospital gift shop in Fort Worth, Texas.
FEATURED SUCCESS STORY
How URMC Strong Memorial Hospital partners with Cloverkey to serve their hospital community
As the largest employer in Rochester, New York, URMC thrives on serving their local community. Learn why they selected Cloverkey to design and manage their bespoke gift shop at Strong Memorial Hospital.
THE BEST DECISION WE'VE MADE
"Cloverkey is a step above our previous Gift Shop operator. We made the switch in 2023 and it was the best decision. We had outsourced the gift shop for 20 years to another provider, which until 2018 was fantastic, but then, under new ownership, the gift shop operation had several issues including limited hours of operation, poor product selection and no communication from the operator. Cloverkey changed all that the day they opened."
"Cloverkey is really a world class retailer and has been a wonderful amenity to the hospital. The relationship with the Cloverkey team is terrific, we have an open line of communication with their on-site staff and with their Corporate office. A real benefit to Cloverkey is working with the Corporate leadership team – I’ve worked with Kim Schuler and Gwynne Gillette for many years, and they embrace the importance of the partnership – they are the true experts in gift shop management, and I would highly recommend any hospital to outsource their gift shop to this dynamic team. There is no ask that Cloverkey has not been able to accommodate; they are vested in the success of the gift shop and very much a part of the hospital community."
STEVE SILVA
Former Vice President, New England Supply Chain
INCREASED SALES & CUSTOMER SATISFACTION
"We made the switch to Cloverkey in 2021 after parting ways with our previous gift shop operator (another national gift shop management company which changed ownership in 2018) and are so pleased we made the move! I have so appreciated the responsiveness from Cloverkey’s on-site and corporate management team. It is a true partnership with all parties vested in the success of the gift shop."
"The gift shop’s product selection is tailored to best meet the needs of the entire Moffitt campus with new merchandise introduced on a regular basis. Product selection includes a very robust Moffitt-branded logo merchandise program with premier apparel brands including North Face and Nike. In addition, the store has a strong line-up of monthly promotions and a loyalty program to further entice customers. One program that is also quite impressive is the eCommerce platform. Customers can place orders for anything in the gift shop 24/7 and orders are delivered throughout the day by gift shop staff. There is no additional fee for customers to utilize this service which really helps all recipients, whether patients, visitors or even hospital staff."
"All in all, I’m pleased to share that annual gift shop sales are currently projected to exceed pre-pandemic levels. Bottom line, customer satisfaction has improved and revenue into Moffitt has increased – a winning combination! We are so pleased with Cloverkey and look forward to expanding our partnership with the opening of an additional campus and new gift shop in July 2023."
LAWANDA BYRD
Director of Volunteer & Retail Services, Moffitt Cancer Center
A PARTNER WHO CARES
"I’ve been part of the gift shops at THOP for more than 25 years – in fact my first job was actually working in the gift shop on our Memorial campus! The gift shops have always been a point of personal pride for me since it’s the first impression a visitor sees after entering the hospital. The team at Cloverkey understands how important it is for every gift shop to represent the hospital well and they take that responsibility seriously."
"When we transitioned our gift shops to Cloverkey we left a 30-year provider who no longer seemed interested in the success of our four stores. Now, I am working with a partner who cares about each of our gift shops, the gift shop staff, and the entire hospital community. Their management team has been doing this for years and I am thrilled to be working with a company that understands what is important to the patients, visitors and THOP staff. I’m looking forward to many successful years ahead with our partnership!"
CELINA AZAR
Network Director of Volunteer Services, The Hospitals of Providence
A SEAMLESS TRANSITION
"Cloverkey has proven to be an excellent choice for our service provider of gift shops here at BCH. The transition and grand opening were a huge success and we are excited about the future of our gift shops!"
MICHAEL COGLIANDRO
Director of Food Services, Boston Children's Hospital
What Customers Are Saying about Our Gift Shops:
Rave Reviews
from gift shop customers
"I am writing to express my sincere gratitude for the excellent customer service I recently received at the Clover Key Store #124, the University of Rochester Strong Memorial Hospital Gift Shop. I work at an off-site URMC facility and contacted the manager, Doreen, to purchase Nurses' Week T-shirts. She promptly assisted with sizing and inventory details, gathered and reserved the items I ordered, while kindly answering my many questions. The checkout experience was efficient and the customer service from Doreen and her team was genuinely warm and friendly, which I found incredibly refreshing."
NATALIE R | Batavia, New York
"My husband is a patient at Moffitt Cancer Center. I just wanted to commend one of your employees. We've been at the hospital for a month now. There's a really nice young man that takes the time to talk to me and find out how me and my husband are doing. I've never met someone who is so kind and caring. You have a wonderful employee here. Thank you very much!"
REBECCA G | Tampa, Florida
"We are very much impressed with the service we received. We place the order on the website and it was immediately confirmed. We received an update within 25 minutes that the item was being processed and with an hour the stuffed toy was delivered to our 3 year old great niece. You put a smile on all of our faces. Thank you for such good service!"
BRUCE & MARY | Boston, Massachusetts
"Amazing! From the availability of an affordable and presentable fresh flower arrangement to the speedy in-hospital delivery! Online ordering was seamless, too! There was a need to call the gift shop. I received courteous attention to my concern and a follow-up call to tell me that my online order would be processed. FYI: the recipient loved the flowers, too. Thanks!"
ESTELA S | Arlington, Texas
"I was pleasantly surprised to find this website very easy to use and the gift I chose was delivered to my mother's room within an hour of purchase! The bouquet of flowers was beautiful and good quality for price paid, along with the message I had given was handwritten. Great service."
KATIE H | Fredericksburg, Virginia
"The plush monkey was adorable, large with a hospital gown, and it was received in literally 10 minutes to the sick a little boy, and he was so happy. Thank you so much."
JUSTINE | Boston, Massachusetts
"My cousin has been in the hospital for about 6 weeks. I can't visit her so I've been sending gifts. She LOVES the plush Warmies! Thank you so much."
ROSEMARIE S | Carol Stream, Illinois
"Customer service exceeded my expectations. I was contacted about a substitution for an unavailable plushy and was able to choose an alternate. Customer service representative was upbeat and customer-oriented. The chosen items brought a smile to my granddaughter Grace’s face. Thank you!"
CYNTHIA M | Boston, Massachusetts
"I couldn't be happier with how easy it was to place the order, the reasonable price, and being delivered within a few hours! Thank you SO much!"
SARAH W | West Linn, Oregon
"I wanted to say Thank You! I was so worried about my family member in the hospital and I was so happy that I could send them a gift to brighten their day. Thanks again for making it so easy!"
ERICA O | Boston, Massachusetts
Rave Reviews
from gift shop customers
"My husband is a patient at Moffitt Cancer Center. I just wanted to commend one of your employees. We've been at the hospital for a month now. There's a really nice young man that takes the time to talk to me and find out how me and my husband are doing. I've never met someone who is so kind and caring. You have a wonderful employee here. Thank you very much!"
REBECCA G | Tampa, Florida
"We are very much impressed with the service we received. We place the order on the website and it was immediately confirmed. We received an update within 25 minutes that the item was being processed and with an hour the stuffed toy was delivered to our 3 year old great niece. You put a smile on all of our faces. Thank you for such good service!"
BRUCE & MARY | Boston, Massachusetts
"Amazing! From the availability of an affordable and presentable fresh flower arrangement to the speedy in-hospital delivery! Online ordering was seamless, too! There was a need to call the gift shop. I received courteous attention to my concern and a follow-up call to tell me that my online order would be processed. FYI: the recipient loved the flowers, too. Thanks!"
ESTELA S | Arlington, Texas
"I was pleasantly surprised to find this website very easy to use and the gift I chose was delivered to my mother's room within an hour of purchase! The bouquet of flowers was beautiful and good quality for price paid, along with the message I had given was handwritten. Great service."
KATIE H | Fredericksburg, Virginia
"The plush monkey was adorable, large with a hospital gown, and it was received in literally 10 minutes to the sick a little boy, and he was so happy. Thank you so much."
JUSTINE | Boston, Massachusetts
"My cousin has been in the hospital for about 6 weeks. I can't visit her so I've been sending gifts. She LOVES the plush Warmies! Thank you so much."
ROSEMARIE S | Carol Stream, Illinois
"Customer service exceeded my expectations. I was contacted about a substitution for an unavailable plushy and was able to choose an alternate. Customer service representative was upbeat and customer-oriented. The chosen items brought a smile to my granddaughter Grace’s face. Thank you!"
CYNTHIA M | Boston, Massachusetts
"I couldn't be happier with how easy it was to place the order, the reasonable price, and being delivered within a few hours! Thank you SO much!"
SARAH W | West Linn, Oregon
"I wanted to say Thank You! I was so worried about my family member in the hospital and I was so happy that I could send them a gift to brighten their day. Thanks again for making it so easy!"
ERICA O | Boston, Massachusetts
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