Gift Return Policy

At Cloverkey, we stand behind our goods and services and want customers to be satisfied with them. We strive to take good care of our customers and to deal with returns fairly and reasonably.

Return Policy

Most new, unopened items can be returned within 30 days of purchase for exchange or refund with a valid receipt.  All refunds will be issued to your original form of payment with the exception of Payroll Deduction transactions, which will receive a store credit.

After 30 days, defective items may be exchanged or returned for store credit.  Non-defective items will not be eligible for a refund or exchange after 30 days.  

  • A valid photo ID may be required for any return or exchange.
  • Items that are opened or damaged may be denied a refund or exchange.
  • Returns and exchanges may be denied if a valid receipt is not provided.


Loyalty Members Benefit:

  • Loyalty members enjoy the benefit of returning items without a receipt if their loyalty card was scanned during checkout. All other Return Policy requirements apply.


Return Policy Exceptions:

  • Flower arrangements must be returned within two (2) days of purchase.
  • Electronic chargers, speakers, and earphones cannot be returned unless defective.
  • Pierced earrings and plush animals may not be returned unless defective.
  • Gift cards and phone cards cannot be returned or exchanged, except as required by law.
  • Inflated balloons may not be returned unless defective.
  • Due to health and safety concerns, the following items cannot be returned or exchanged, even if unopened:
    • Food and drinks
    • Healthcare items
    • Home health items
    • Personal care products
  • Special order items cannot be returned.
  • Sale or clearance items may only be exchanged for  a similar item or returned for store credit.
  • Returns lacking proof of purchase may be limited or denied.


Compliments, questions, or concerns? Contact us:

Email: [email protected] · Phone: 972-694-7000 


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