Gift Return Policy

Most new, unopened items can be returned within 30 days of purchase for exchange or refund with a valid receipt.  All refunds will be issued to your original form of payment with the exception of Payroll Deduction transactions, which will receive a store credit.

After 30 days, defective items may be exchanged or returned for store credit.  Non-defective items will not be eligible for a refund or exchange after 30 days.  

• A valid photo ID may be required for any return or exchange.
• Items that are opened or damaged may be denied a refund or exchange.
• Returns and exchanges may be denied if a valid receipt is not provided.

Loyalty Members Benefit:

• Loyalty members enjoy the benefit of returning items without a receipt if their loyalty card was scanned during checkout. All other Return Policy requirements apply.

Return Policy Exceptions:

• Flower arrangements must be returned within two (2) days of purchase.
• Electronic chargers, speakers, and earphones cannot be returned unless defective.
• Pierced earrings and plush animals may not be returned unless defective.
• Gift cards and phone cards cannot be returned or exchanged, except as required by law.
• Inflated balloons may not be returned unless defective.
• Due to health and safety concerns, the following items cannot be returned or exchanged, even if unopened:
  • Food and drinks
  • Healthcare items
  • Home health items
  • Personal care products
• Special order items cannot be returned.
• Sale or clearance items may only be exchanged for  a similar item or returned for store credit.
• Returns lacking proof of purchase may be limited or denied.

Compliments, questions, or concerns? Contact us:

Email: [email protected] · Phone: 972-694-7000