When it comes to hospital gift shops, experience matters.

With over 40 years of experience, we understand the unique needs of a hospital gift shop and the community it supports.

40+

years of experience

500+

local & national vendors

5000+

unique items we carry

1 million+

smiles delivered

40+

years of experience

500+

local & national vendors

5000+

unique items we carry

1 million+

smiles delivered

Cloverkey gift shop at Texas Health Huguley Hospital

It's not just our experience that matters — it's yours, too.

We use our unique industry expertise to create a first‑rate experience for your hospital's administration, patients, visitors, and employees.

Delnor Community Hospital

Partner Experience

  • No-fuss transition
  • Accommodation of special requests
  • Commitment to your service vision
  • Support for volunteers who wish to continue serving in the gift shop
  • Stable, long-term partnership (we're family‑owned & here for the long haul!)
Cloverkey hospital gift shop interior

Visitor Experience

  • Thousands of unique items from national & local vendors
  • Customer loyalty program
  • Payroll deduction for hospital employees
  • Warm and welcoming ambiance
  • Expanded operating hours
  • Free same-day delivery to patients
Why Work With Us-02

Patient Experience

  • Gifts to comfort, soothe & cheer
  • Wide variety of snacks & drinks
  • Fresh flowers from local florists
  • Personal care & convenience items
  • Large selection of children's toys & games to keep little ones entertained
  • Clinical service line support
  • Free in-room delivery
Cloverkey gift shops - five star rating

"The team at Cloverkey understands how important it is for every gift shop to represent the hospital well and they take that responsibility seriously. Cloverkey cares about each of our gift shops, the gift shop staff, and the entire hospital community."

CELINA AZAR

Network Director of Volunteer Services, The Hospitals of Providence

Our History

Take a trip down memory lane as we walk through our journey in the world of hospital gift shop management.

Mike Cohen at a Lori's gift shop

Where It All Began:
The Power of Thank You

Our journey began in 1981, when Mike and Lori Cohen opened Lori’s Hallmark, a small gift shop in a shopping center in Plano, Texas.

Every evening, Mike spent countless hours writing handwritten thank-you notes to any customer who spent $20 or more.

In 1982, one loyal customer forever changed his future when she recommended the Cohens for a 200-square-foot gift shop opening in a Texas hospital that's now known as Medical City Plano.

Nine months after the “shoebox” shop opened, the Cohens sold their original Hallmark store to focus exclusively on hospital gift shops. Operating under the name Lori's Hospital Gift Shops and later Lori's Gifts, they expanded their reach, leveraging their expertise as gift shop distributors to serve hospital communities far and wide.

The Cohens focused on expanding the Lori's Gifts business until it became a national brand. By the late 90s, Lori's Gifts had grown to 152 locations across 23 states.

The Journey Continues:
Wholesale Distribution to Gift Shops

In 1999, Mike founded Kelli’s Gift Shop Suppliers, a wholesale distribution company designed to bring the Cohens' buying expertise to independently-operated hospital gift shops. In 2001, he sold Lori's Gifts to his financial partners to focus exclusively on Kelli’s.

Mike, Lori, and their son Justin grew the Kelli's business using their deep knowledge of gift shops and their unique needs. Kelli's offers a one-stop source for the large variety of merchandise a gift shop needs to succeed. Small pack sizes allow shops to reduce their risk, maximize their budget, and make the most of small storage spaces.

Today, Kelli’s is a leading wholesale distributor specializing in the sale of general merchandise to hospital gift shops. Kelli's distributes 5,000 items to over 10,000 retail partners across the nation. Inventory is managed and fulfilled from Kelli's 100,000‑square‑foot warehouse in Carrollton, Texas.

Kelli's - wholesale distributor to hospital gift shops
Cloverkey hospital gift shops - founded in 2020

Where We Are Today:
The Origin & Growth of Cloverkey

By the late 2010s, the Cohens recognized a need to bring their service and dedication back to the hospital gift shop management world. In 2020, they founded Cloverkey, a hospital gift shop management business. In just a few short years, Cloverkey has expanded to 27 locations across 10 states.

Cloverkey offers an all-in-one turnkey solution for hospital gift shops nationwide. We handle everything from day-to-day operations management and inventory replenishment to point-of-sale technology and payroll deduction.

We start by learning everything there is to know about your facility and the community it supports. We'll tailor our proposal to your specific needs and make sure our vision for your gift shop is aligned with your hospital's mission.

Timeline & Milestones

Learn more about our history in the hospital gift shop industry.

Year

1981

Mike and Lori Cohen open a Hallmark gift shop in a shopping center in Plano, Texas.

Exterior of the original Lori's Hallmark gift shop in the 1980s
Interior of the original Lori's hospital gift shop in Plano, Texas in the 1980s

Year

1982

At the recommendation of a loyal customer from their Hallmark gift shop, the Cohens open their first hospital gift shop at Medical City Healthcare in Plano, Texas.

Year

1983

The Cohens sell the original Hallmark store to focus exclusively on hospital gift shops. They operate under the name Lori’s Hospital Gift Shops and later, Lori’s Gifts.

Interior of a Lori's hospital gift shop in the 1980s
Exterior of Kelli's Gift Shop Suppliers headquarters

Year

1999

The Lori's Gifts business has grown to 152 hospital gift shops across 23 states. Mike founds Kelli’s, a wholesale distribution business designed to support independently-operated hospital gift shops.

Year

2001

Mike sells Lori's Gifts to his financial partners so he can focus exclusively on growing Kelli’s.

Kelli's Gift Shop Suppliers catalogs
Kelli's Gift Shop Suppliers warehouse

Year

2019

Kelli’s has become a well-established national distributor, with a presence in thousands of hospital gift shops and retail stores across the United States. Kelli's high-tech, state-of-the-art inventory management system supports a 99% fulfillment rate with next-day shipping on all orders.

Year

2020

Seeing a need to bring their service and dedication back to the hospital gift shop management world, the Cohens decide to return to the hospital gift shop management business and found Cloverkey.

Interior of the Cloverkey gift shop at Women & Infants Hospital
Branded HydroFlask tumblers at the Cloverkey gift shop at Boston Children's Hospital

Year

2021

Cloverkey begins its first year of business with a bang, opening eleven locations in 2021. On May 17th, Cloverkey proudly unveils its first location at world-renowned Boston Children's Hospital in Massachusetts. Shortly after, other stores are opened in Pennsylvania, Texas, New Jersey, and Florida. A website offering same-day delivery of gift items to hospital patients — shop.cloverkey.com — is launched in the fall.

Year

2022

Cloverkey continues to grow, opening four additional locations within the first quarter of 2022. Shop.cloverkey.com is expanded: same-day delivery is launched for more Cloverkey locations and hundreds of new items are added to the website, bringing the total product selection to over 2,000 items.

Get well gift sets at the Cloverkey gift shop at Boston Children's Hospital

Year

Spring 2023

Cloverkey partners with Women & Infants Hospital to open a gift shop in their Providence, Rhode Island facility. The gift shop offers a wide selection of gifts for newborns, new parents, and big siblings.

New baby gifts at the Cloverkey gift shop at Women & Infants Hospital

Year

Summer 2023

Cloverkey expands its partnership with Moffitt Cancer Center, opening a second location at the brand new Moffitt McKinley Hospital in Tampa, Florida.

Cloverkey gift shop at Moffitt McKinley Hospital

Year

Fall 2023

After releasing an RFP and carefully weighing their options, Strong Memorial Hospital at the University of Rochester chooses Cloverkey as the provider for their Friends of Strong gift shop.

Grand opening of the Friends of Strong gift shop by Cloverkey at University of Rochester Strong Memorial Hospital

Our Leadership

We believe any business is only as good as its team. That's why our team is comprised of known leaders within the hospital gift shop management community.

The Founders:

The OGs of hospital gift shop management

Mike Cohen - CEO of Cloverkey

Mike Cohen

CEO

Together with his wife Lori, Mike founded Lori's Gifts in 1982, Kelli's Gifts in 1999, and Cloverkey in 2020 alongside his son, Justin. He now serves as CEO of Kelli's and Cloverkey.

Lori Cohen - VP of Purchasing at Cloverkey

Lori Cohen

VP of Purchasing

With 40+ years of experience purchasing merchandise for gift shops, Lori brings her specialized expertise and long-standing vendor relationships to the Cloverkey team.

Justin Cohen - President of Cloverkey

Justin Cohen

President

Justin grew up in the hospital gift shop world and officially joined Mike and Lori to help run Kelli's in 2006. He now serves as President of Kelli's and Cloverkey.

The Powerhouses:

The leaders who will take your gift shop to the next level

Gwynne Gillette - Former VP of Development at Lori's Gifts and Current COO of Cloverkey

Gwynne Gillette

Chief Marketing Officer

Gwynne was part of the original Lori's Gifts team, having been hired by Mike back in 1999. As VP of Development, she and her team grew Lori's Gifts to more than 400 gift shops across 40 states. Gwynne joined Mike and Justin in 2020 to found Cloverkey and opened an impressive 21 locations by the end of 2022.

Kim Schuler - Former CEO of Lori's Gifts and Current Chief Revenue Officer of Cloverkey

Kim Schuler

Chief Revenue Officer

Kim served as CEO of Lori's Gifts for 22 years, where she worked with Gwynne to grow the business into a national brand. Kim joined the Cloverkey team in 2023 and uses her niche industry knowledge to drive store sales through innovative merchandise selection and first-rate customer service.

Erin Britton - Director of Visual Merchandising at Cloverkey

Erin Britton

Director of Visual Merchandising

Another member of the original Lori's Gifts team, Erin had an impressive 18‑year career at Lori's before joining the Cloverkey team in 2023. Erin plays an integral role in designing each Cloverkey gift shop and ensuring products are merchandised efficiently and effectively.

Cloverkey gift shops - five star rating

"A real benefit to Cloverkey is working with the corporate leadership team – I’ve worked with Kim Schuler and Gwynne Gillette for many years, and they embrace the importance of the partnership.  They are the true experts in gift shop management, and I would highly recommend any hospital to outsource their gift shop to this dynamic team."

STEVE SILVA

Former Vice President, Care New England Supply Chain

The Magic Makers:

The behind-the-scenes team essential to our organization

Jeff Connelly - VP of Operations at Cloverkey

Jeff Connelly

VP of Operations

Jeff is our warehouse wizard, ensuring that inventory replenishment orders are shipped quickly and accurately to all of our gift shop locations.

Layton Burlison - Chief Financial Officer of Cloverkey

Layton Burlison

Chief Financial Officer

Layton oversees Cloverkey's financial resources and expenses to ensure our gift shops are running profitably and cost-effectively.

Chen Gu - Senior Accountant at Cloverkey

Chen Gu

Senior Accountant

Chen is our AP specialist, managing payments to the 500+ vendors we work with to fill our gift shops with a varied selection of merchandise.

Curt Treece - IT Director

Curt Treece

IT Director

Curt oversees the robust point-of-sale and payment processing technology at our stores, including payroll deduction for hospital employees.

Glenna Morgio - Director of Marketing at Cloverkey

Glenna Morgio

Director of Marketing

Glenna manages our website and marketing efforts, including an ecommerce site where customers can order gifts for same-day delivery to hospital patients.

Jamey Musgrove - Director of HR at Cloverkey

Jamey Musgrove

Director of Human Resources

Jamey oversees all staffing and human resources for our corporate staff, store managers, and store associates.

Cloverkey team

The Cloverkey team at our headquarters in Carrollton, Texas.

Our Locations

We've grown to 27 gift shops across 10 states in just three years, with additional locations on the horizon.

Let's keep the conversation going.

Fill out the form to set up an exploratory call.

This field is for validation purposes and should be left unchanged.

Let's keep the conversation going.

Fill out the form to set up an exploratory call.

This field is for validation purposes and should be left unchanged.